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Delivery Information
Order Confirmation
You will receive an email confirmation
immediately after placing an order online or via the phone. This will confirm
your product, pricing, delivery details and instructions. Your order will then
be processed through either our Melbourne or Sydney warehouse and a tracking number
will be provided via email within 24-48 hours. Depending on your location
within Australia, the delivery time will vary between 2 and 10 business days.
Order Hold / Delay Dispatch
We would be glad to offer a delayed
delivery. Simply email our team and one of our consultants will give you a call
to organise arrangements.
Delivery Instructions
All deliveries are attempted between
9am and 5pm Monday to Saturday. Most orders will be delivered to your door,
however, in rural or remote areas Australia Post may deliver your wine to the
nearest post office or delivery centre for collection. Some larger metro areas
may have extended delivery windows of Monday to Friday 8am - 8pm and Saturday
8am - 5pm. The person collecting the must be 18 or over and able to present
identification corresponding to the name of the consignee. Upon using the
checkout process on the website, you may select whether you want your wine to
be left in a safe location or taken to the local Post office or delivery
centre.
Parcel Locker Services
As we use Australia Post as our
exclusive freight partner, we do allow customers to use their Parcel Lockers.
Please ensure you check with your Parcel Locker provider's Terms &
Conditions as alcohol may not be accepted.
Correct Address
Sauvignonblanc.com.au cannot be held
responsible for deliveries to incorrect or incomplete addresses provided by
customers. If delivery is being made to a business address, a company name must
be entered. Business addresses that do not include a company name may be
classed as incomplete. If the address is incorrect and the delivery is made,
the customer assumes responsibility for the entire purchase. If the address is
incorrect and/or the delivery is refused or unable to be completed, then the
order will be returned to our distribution centre and additional handling costs
plus freight charges will be applied to a request for re-delivery.
If the address is incorrect and the
delivery is refused or unable to be completed and the customer chooses no
re-delivery then a handling charge and all applicable freight charges will be
deducted from any refund made. To avoid these costs, we recommend that you
double check your address details to ensure that all information provided is
correct and in full.
Freight Charge: $6.95 Per Case Delivery
Rate* (Over $200 Free delivery)
The $6.95 per case delivery rate is a
delivery rate that is not available to WA and NT a freight rate of $15.95 per
case applies to these states.
Returns
Cancellations
In the event where delivery is delayed
beyond our control, Sauvignonblanc.com.au will try to notify the buyer of the
delay and its expected duration. If delivery is prevented for longer than a
reasonable time, the order may be cancelled without liability to the buyer. If
the buyer has a change of mind, please contact us as soon as possible. If the
wine has not left our warehouse, we will cancel the order and provide a full
refund. If the wine has left our warehouse and the buyer wants to organise a
return including rejecting the item upon delivery, a request will be lodged and
if successful, return postage and handling fees will apply.
Broken or Damaged Goods
Claims for any broken or damaged goods
must be reported within 24 hours of delivery, either via email or phone. In the
event where wine is damaged in transit and a replacement case is to be sent, Sauvignonblanc.com.au
will attempt to send the same case wine if the product is still in stock. If
the wine is out of stock, a substitute of equal to or greater quality
will be provided and the customer will be informed via phone or email.
Quality
If you are not satisfied with the
quality of the goods you have received from Sauvignonblanc.com.au, please
contact us by email (admin@sauvignonblanc.com.au) within two weeks of receipt
of the goods. We offer a 'no risk tasting' guarantee, so if you’re not happy
with any of the wines you have purchased as
long as you have given two bottles a try we will send a private courier to your door to pick
up the remaining bottles and give you a refund on the remainder as long as they
are returned in a saleable condition. Sauvignonblanc.com.au takes
each return on its merit, so if a customer is continually returning wine, a
refund or return will be at the discretion of our Customer Service team. To
minimise any problems with reselling returned stock, all stock must be returned
within one month of receiving the goods and no refunds are provided on
custom mix cases.
Returns
If a wine is to be returned, please
contact Sauvignonblanc.com.au and our team will happily walk you through
the process. All wine should be returned in its original packaging or packed
safely to avoid breakage, and a refund or credit will only be applied once the
wine has been received in saleable condition by Sauvignonblanc.com.au. All
returns are subject to couriers being able to pick up from a pickup zones if an
item falls into the no return zone we will offers return slips and the wine
will need to be taken to your local Australia Post outlet.
Refunds
Any refunds due will be actioned within
30 days after Sauvignonblanc.com.au was notified of the reason.
